Solution
Using NetDiagnostics, Wells Fargo was able to uncover production issues that had resulted in security issues with the application ecosystem. Highlights of NetDiagnostics’ implementation:
❖ Analysis carried out by using NetDiagnostics’s powerful drilldown capabilities were instrumental in identifying a large concurrency issue caused by arrival rate and thereby increasing the response time.
❖ The underlying SQL query, the original culprit, was zeroed in on and optimized thereby limiting any further damage to the customer experience.
❖ Predictive alerts were setup to automatically identify anomalies based on trends & patterns. These alerts were instrumental in ensuring that the issue was proactively handled.
❖ Method Summary & Method Timing Reports used to identify time consuming method calls and their dependencies.
❖ Thread and Heap Dump Analysers utilized to pinpoint contentious threads and memory leak issues, leading to better performance and reduced resource utilization.
Benefits
NetDiagnostic’s implementation resulted in major optimization(s) across Wells Fargo’s application ecosystem, not only in terms of the product’s ability to detect issues and ensure compliance but also in reducing resource utilization when compared with the legacy tool. Some of the benefits derived post deployment were as follows:
❖ MTTR & MTTD, the two all-important metrics in terms of handling issues were reduced on the back of early identification in test environment.
❖ Resource utilization witnessed a drastic reduction with more than 80% decrease in infrastructure costs.
❖ Application blind spots eliminated by identifying issues integration callouts. with multiple
❖ Ensured compliance with stringent regulatory measures by identifying issues proactively.